

You should see the following if done correctly. You will now be able to enter the correct Portal Address. You will be asked to confirm the deletion, click Delete again to remove the invalid portal address. highlighted, click Delete found at the bottom of the window. Within the Portals section, highlight the portal address listed (in this example, this should be your email address ex. In the Settings window, you will be placed on the General Tab. To fix this, in the upper right hand corner of the GlobalProtect app, click the 3 horizontal bar icon and then click Settings. To fix this, you will need to delete the invalid portal address and add the correct portal address. If you entered your NEOMED email address when prompted for the NEOMED VPN Portal Address, you will get the following “ Connection Failed” error.


After some moments, the GlobalProtect application will reflect your disconnection.To connect to NEOMED shared folders once you are connected to the VPN:Īlways disconnect from the VPN when not using it to do NEOMED work. After completing MFA, the login window will disappear and then the GlobalProtect application will finish its connection.Please respond to the MFA prompt in a timely manner (otherwise you will need to complete the MFA prompt.)

